Delivery

Delivery Information
If you have a query or need help tracking your order, please email hello@partners.taylorscbd.com and we will do our best to assist you.

Deliveries within the UK

• All items ordered within the UK are delivered using Royal Mail, tracked service and should be received within 3/5 working days of dispatch.
• Orders placed after 2pm will leave at 5pm the following day. Orders placed on Friday after 2pm will be dispatched on Monday. For larger orders processing time may be longer.

Deliveries within Ireland and Europe

• Items ordered from Europe are sent tracked using Royal Mail International Tracked and Signed (Europe).
• Royal Mail International Tracked and Signed (Europe) should be delivered within 3 – 7 working days.
• The price is calculated on weight and is based on a sliding scale starting at £10.99
• Orders placed after 2pm will leave at 5pm the following day. Orders placed on Friday after 2pm will be dispatched on Monday. For larger orders processing time may be longer.

Please note deliveries outside of the UK may be subject to import taxes, customs screening and/or unexpected delivery delays.

Please note that we cannot ship CBD products to Sweden.

Deliveries to America & Asia

• Please note that we do not ship to USA or India.

IMPORTANT – If the courier company has issued a delivered status on the package tracking information the parcel is agreed to be delivered by both parties. Taylor’s CBD is not responsible for “delivered” parcels that cannot be found by the customer, in this case the customer must contact the courier company directly to confirm the delivery location.

Please note deliveries outside of the UK may be subject to import taxes, customs screening and/or unexpected delivery delays.

Returns & Order Cancellation

All items purchased from Taylor’s CBD are covered under the Distance Selling Regulations, and as such you will have up to 14 days from the date you receive the item in which to cancel the order and return the goods unopened. Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.

Any items being returned should be in an un-opened and unused condition still in its original packaging. The item remains your responsibility until it reaches us, and we therefore recommend the item is well packaged and in certain circumstances we would recommend using a tracking service. On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.

Please note that any returns from any currency other than GBP may incur currency exchange fees. Taylor’s CBD is not liable for any currency exchange fees you may be charged by your bank. Please be aware of this when purchasing from another currency.

Goods Damaged in Transit

If an item is being returned because it is damaged or faulty, then you should immediately take a picture of the item and email to hello@partners.taylorscbd.com and confirm the damaged area in writing such as broken jar. Once the damage has been confirmed by us it is very important you return the damaged item to us in the original packaging.

On receipt of the damaged goods a replacement item will be sent, depending on our stock availability at the time. You may also choose to take a full refund of the purchase price paid for the damaged goods and also the reasonable cost of returning the item to us, which will also be refunded to you. If you have any specific questions on shipping, returns or order cancellation, please email hello@partners.taylorscbd.com – we are ready to assist you.